{"id":16548,"date":"2026-05-20T14:20:19","date_gmt":"2026-05-20T12:20:19","guid":{"rendered":"https:\/\/lekatrading.com\/?page_id=16548"},"modified":"2026-06-24T11:51:46","modified_gmt":"2026-06-24T09:51:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/lekatrading.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_d2a2d1c0 custom-row-padding hero-background-right height_medium color_primary\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-9 vc_col-lg-6 vc_col-md-7 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_f1c73b2c\"><div class=\"wpb_wrapper\"><h1 class=\"w-post-elm post_title us_custom_dc8eb30c has_text_color color_link_inherit\">FAQ<\/h1><div class=\"w-text us_custom_1e0e9307\"><span class=\"w-text-h\"><span class=\"w-text-value\">Vous avez des questions sur notre m\u00e9thode de travail, nos produits ou la livraison ? Vous trouverez sur cette page les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es concernant LekaTrading et nos services.<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\" id=\"klantenservice-faq\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_wp_custommenu wpb_content_element\"><div class=\"widget widget_nav_menu\"><div class=\"menu-service-container\"><ul id=\"menu-service\" class=\"menu\"><li id=\"menu-item-17344\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-17344\"><a href=\"https:\/\/lekatrading.com\/fr\/faq\/\">FAQ<\/a><\/li>\n<li id=\"menu-item-19899\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19899\"><a href=\"https:\/\/lekatrading.com\/fr\/bestellen-levering\/\">Commande et livraison<\/a><\/li>\n<li id=\"menu-item-19901\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19901\"><a href=\"https:\/\/lekatrading.com\/fr\/product-voorraad\/\">Produit et stock<\/a><\/li>\n<li id=\"menu-item-19900\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19900\"><a href=\"https:\/\/lekatrading.com\/fr\/logistiek-levering\/\">Logistique et livraison<\/a><\/li>\n<li id=\"menu-item-19903\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19903\"><a href=\"https:\/\/lekatrading.com\/fr\/voor-wie-gebruik\/\">\u00c0 qui s'adresse-t-il et comment l'utiliser ?<\/a><\/li>\n<li id=\"menu-item-19902\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-19902\"><a href=\"https:\/\/lekatrading.com\/fr\/productspecificaties-technische-uitleg\/\">Caract\u00e9ristiques du produit et explications techniques<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-9 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs accordion-alt-layout style_default switch_click accordion\" style=\"--sections-title-size:18px\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"f658\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-f658\" aria-expanded=\"true\"><div class=\"w-tabs-section-title\">\u00c0 qui puis-je m'adresser si j'ai des questions ou besoin d'aide ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f658\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Vous pouvez nous contacter par e-mail (<a href=\"mailto:info@lekatrading.com\">info@lekatrading.com<\/a>) ou par t\u00e9l\u00e9phone : appels, SMS ou WhatsApp (+31 (0)6 23 81 33 27). L'adresse et les coordonn\u00e9es figurent dans la rubrique \u201c Contact \u201d.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c883\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c883\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Ses livraisons et ses produits sont-ils assur\u00e9s ou garantis ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c883\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Oui, nous garantissons la qualit\u00e9 de nos produits. En cas de dommages ou de d\u00e9fauts constat\u00e9s lors de la livraison, nous en assumons la responsabilit\u00e9 et nous nous engageons \u00e0 trouver une solution ad\u00e9quate (voir \u00e9galement les conditions de livraison et de garantie).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"da7a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-da7a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Que signifie \u201c livraison dans le monde entier \u201d ? Y a-t-il des restrictions ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-da7a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Nous livrons dans 13 pays d'Europe. Pour les pays hors d'Europe ou certaines destinations sp\u00e9cifiques, les d\u00e9lais de livraison ou les tarifs peuvent varier. Nous vous conseillons dans ce cas de nous contacter pour obtenir un devis sans engagement.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qc7a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-qc7a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Quels sont les frais de livraison (par pays \/ par type de produit) ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qc7a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Les frais de livraison d\u00e9pendent du nombre de produits, de leurs dimensions et du pays de destination. Ce montant est calcul\u00e9 lors du paiement sur la boutique en ligne.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qe75\"><button class=\"w-tabs-section-header\" aria-controls=\"content-qe75\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Existe-t-il des remises sur volume ou des tarifs d\u00e9gressifs pour les commandes importantes ?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qe75\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Une remise d\u00e9gressive s'applique \u00e0 nos rayonnages empilables.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"FAQ Vous avez des questions sur notre m\u00e9thode de travail, nos produits ou la livraison ? Vous trouverez sur cette page les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es concernant LekaTrading et nos services.FAQ Commande et livraison Produits et stock Logistique et livraison \u00c0 qui s'adresse ce produit et comment l'utiliser ? Caract\u00e9ristiques des produits et explications techniques \u00c0 qui m'adresser si j'ai des questions ou besoin d'aide ? Vous pouvez nous contacter par e-mail...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-16548","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/lekatrading.com\/fr\/wp-json\/wp\/v2\/pages\/16548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lekatrading.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lekatrading.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lekatrading.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lekatrading.com\/fr\/wp-json\/wp\/v2\/comments?post=16548"}],"version-history":[{"count":0,"href":"https:\/\/lekatrading.com\/fr\/wp-json\/wp\/v2\/pages\/16548\/revisions"}],"wp:attachment":[{"href":"https:\/\/lekatrading.com\/fr\/wp-json\/wp\/v2\/media?parent=16548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}